Privacy Policy

1. Shipping Policy

Processing & Delivery Time

  • Orders are processed within 1-3 business days.
  • Standard shipping typically takes 5-10 business days within the U.S.
  • International shipping times vary based on location but generally take 7-21 business days.
  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates

  • Standard shipping rates apply and are calculated at checkout.

Tracking & Delivery Issues

  • Once shipped, you will receive a tracking number via email.
  • The Ultra Human is not responsible for lost or stolen packages. If an issue arises, please contact the shipping carrier directly.

For further shipping inquiries, please visit our Contact Page.

2. Return & Refund Policy

Eligibility for Returns

  • Returns are accepted within 30 days of receiving your order.
  • Items must be unused, in original packaging, and in the same condition as received.
  • Certain items (e.g., supplements, perishable goods, or custom products) may not be eligible for returns.

How to Initiate a Return

  • To start a return, please submit a request via our Contact Page and include your order number and reason for the return.
  • If eligible, we will provide return instructions.
  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

  • Once your return is received and inspected, refunds will be processed within 7-10 business days.
  • Refunds are credited to the original payment method.

For more information on returns, visit our Contact Page.

3. Exchange Policy

  • Exchanges are allowed for defective or damaged products.
  • Contact us within 7 days of receiving your order to arrange an exchange.
  • If the requested item is out of stock, a refund or store credit will be issued.

To request an exchange, visit our Contact Page.

4. Subscription Policy (If Applicable)

Billing & Auto-Renewal

  • Subscription plans auto-renew on a monthly/quarterly/annual basis.
  • You will be charged automatically unless you cancel before the renewal date.

Cancellation & Refunds

  • You can cancel anytime through your account dashboard or by submitting a request via our Contact Page.
  • Refunds for subscriptions are only issued under exceptional circumstances (e.g., billing errors).

5. Privacy Policy

Information We Collect

  • We collect personal information such as name, email, phone number, and shipping address when you place an order.
  • Payment details are processed securely through third-party providers (we do not store payment information).

How We Use Your Information

  • To process orders, improve customer service, and send updates/promotions (with your consent).
  • Your information will never be sold or shared with third parties, except as necessary for order fulfillment.

Cookies & Tracking

  • We use cookies to enhance your browsing experience and collect analytics data.

6. Terms of Service

By using Summit Adventure Fuel, you agree to our policies and terms. Any violations may result in order cancellation or account suspension.

For any questions or concerns, please visit our Contact Page.